Terms of Use

ReelKeeper, Inc. ("ReelKeeper," "we," "us," or "our") is a home media digitizing company based in the United States. We accept customer-submitted analog media — including VHS tapes, film reels, photographs, and audio cassettes —andconvert that media to digital formats, and return both the digital files and the original physical media to customers by mail.

To use our services, you must:

• Be at least 18 years of age, or have the consent of a parent or legal guardian;
• Reside in or have a valid shipping address in the 48 contiguous United States;
• Provide accurate and complete information when placing an order;
• Have the legal right to submit the media you send to us.

3.1 Kit purchase
When you purchase a ReelKeeper kit, you are purchasing the right to use that kit for a single digitizing order. Each kithas a specified item limit (Starter: 2 items; Family: 10 items; Closet: 20 items; Trunk: 40 items). Sending more items than your kit allows may result in additional charges or the return of excess items unprocessed.

3.2 What counts as one item
One item is defined as:one videotape of any format (VHS, Hi8, MiniDV, Betamax, etc.); one reel of film (Super 8, 8mm, 16mm); one set of up to 25 photographs, slides, or negatives; one audio cassette; or one DVD. ReelKeeper reserves the right to re-classify submitted media if it does not match the item type selected at checkout.

3.3 Promotional codes and pricing
Promotional codes are applied to the kit price only and do not apply to add-on services unless expressly stated. Codes are non-transferable, cannot be combined with other offers, and expire as stated in the promotion. ReelKeeper reserves the right to cancel orders that misuse promotional pricing.

3.4 Cancellations and refunds
You may cancel your order for a full refund at any time before your box has been physically received at our facility. Once your media is received and processing has begun, refunds are not available for completed work. If a tape is unplayable or unrecoverable, we will notify you and issue aproratedrefund for that item only. Our 30-day quality guarantee (see Section 5) applies to completed digitizations.

4.1 You own your media
You retain full ownership of any media you submit to us. By submitting media, you represent and warrant that:

• You own the media outrightorhave the express legal right to submit it for digitization;
• The media does not contain content that violates any law, including but not limited to laws governing child exploitation, obscenity, or illegal surveillance;
• Digitizing the content does not infringe upon the copyright, privacy rights, or any other rights of any third party;
• You are not submitting commercially produced content (movies, broadcast recordings, commercially released music) for the purpose of circumventing copyright protection.

4.2 Copyright notice
ReelKeeper is a service provider. We do not screen media for copyright status before digitizing. You are solely responsible for ensuring that any content you submit and digitize complies with applicable copyright law. We do not accept responsibility for your use of digitized commercially produced content.

4.3 Media condition
You acknowledge that some media may be degraded, damaged, or partially or fully unrecoverable due to age, storage conditions, physical damage, or mold. ReelKeeper will make commercially reasonable efforts to recover content from all submitted media but cannot guarantee recovery from significantly degraded tapes. We will notify you of any unrecoverable items during or after processing and issue a refund for those items.

If you are dissatisfied with the quality of your digitization for any reason, contact usat support@reelkeeper.com within 30 days of receiving your download link at We will re-digitize the affected items at no additional charge. This guarantee applies once per order and covers re-digitization only — it does not entitle you to a cash refund for completed work unless the re-digitization also fails to meet reasonable quality standards.

6.1 Your kit
We will ship your ReelKeeper kit to the address you provide within 2 business days of your order. You are responsible for ensuring your shipping address is accurate. ReelKeeper is not responsible for kits lost or delayed due to incorrect address information.

6.2 Returning your media to us
Your kit includes a prepaid UPS return label. You are responsible for packing your media in accordance with our instructions, sealing the box securely, and dropping itoffat a UPS location. ReelKeeper assumes liability for your media once UPS scansthe return package.

6.3 Loss or damage during transit
Your media is covered during transit by our carrier insurance up to the declared value of the media (see our Shipping Policy for full details). If your media is lost or damaged during return transit to you, ReelKeeper will file the carrier claim on your behalf and provide a replacement copy of your digital files.

6.4 Return of your originals
We will return all original media submitted to us unless: (a) you have expressly opted out of return shipping; (b) the media is so severely damaged that it cannot safely be shipped; or (c) you have requested disposal. We do not retain or store physical media after your originals have been shipped back.

7.1 Your files
All digital files we produce from your media are yours. ReelKeeper claims no ownership over the content of your digital files.

7.2 Cloud access windows
Your order includes cloud access to download your files for the period specified in your plan: 30 days (Starter and Family plans),one year(Closet plan), orlifetime access(Trunk plan). Extended cloud storage may be purchased as an add-on. After your access window expires, your files may be deleted from our servers. ReelKeeper is not responsible for files that are not downloaded within the access window. We strongly recommend downloading your files to at least two separate devices or storage locations.

7.3 File format and quality
Digital files are delivered as MP4for video, JPEG for photos, and MP3 for audio unless a specific format is requested and confirmed in writing. File quality is determined by the condition and native resolution of your source media. We do not upscale or artificially enhance footage beyond what is offered as an explicit add-on service.

7.4 Privacy of your files
Your digital files are stored on secure, access-controlled servers. ReelKeeper technicians may view a brief preview of each digitized item solely to verify quality. Your files are never shared with third parties, used in marketing materials, or used for anymachine-learning or AI-training purposes. See our Privacy Policy for full details.

You agree not to use ReelKeeper services to:

• Submit media containing child sexual abuse material or any content involving the sexual exploitation of minors;
• Submit media obtained through illegal surveillance or recording without consent;
• Circumvent copyright protection on commercially produced content;
• Engage in fraudulent, deceptive, or unlawful conduct in connection with your order;
• Attempt to access other customers' digital files, accounts, or data;
• Use automated tools to scrape, crawl, or extract data from our website;
• Reverse engineer, decompile, or interfere with our systems, infrastructure, or software.

You agree to indemnify and hold harmless ReelKeeper, Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights in connection withthemedia you submitted; or (c) your unauthorized use of our services.

11.1 Informal resolution
Before filing any legal claim, you agree to contact us at legal@reelkeeper.com and give us 30 days to attempt to resolve the dispute informally. Most issues are resolved within a few business days.

11.2 Binding arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or ReelKeeper services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in your county of residence orremotely by video or telephone. The arbitrator's decision is final and binding.

11.3 Class action waiver
You and ReelKeeper each waive any right to bring claims as a plaintiff oraclass member in any purported class or representative action. This waiver does not apply to public injunctive relief claims where such a waiver would be unenforceable under applicable law.

11.4 Small claims
Either party may elect to pursue claims inasmall claims court instead of arbitration, so long as the claim qualifies and remains in small claims court.

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law provisions. Any claims not subject to arbitration will be resolved in the state or federal courts located in Hamilton County, Tennessee.

We may update these Terms from time to time. We will notify you of material changes by posting a notice on our website and, where we have your email address, by sending you an email at least 14 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.